Refund Policy
Refund Policy
At HIKETEES, we’re committed to ensuring you love your purchase. If you’re not completely satisfied, we offer a no-hassle 30-day refund policy to guarantee your peace of mind.
30-Day Refund Guarantee
If you’re unhappy with your HIKETEES product for any reason, you can request a full refund within 30 days of receiving your order. There’s no need to return the item—we want you to shop with confidence.
Customized Products
Please note that customized or personalized products are non-refundable and non-returnable, except in cases where the item is defective or there is an error in the customization caused by HIKETEES. If you experience any issues with a customized item, please contact us, and we’ll work with you to find a resolution.
How to Request a Refund
To request a refund, follow these steps:
- Email us at Support@hiketees.com with your order number and a brief explanation of the issue.
- Attach a photo of the item if it’s damaged, defective, or incorrect.
- Once we’ve reviewed your request, we’ll process your refund immediately.
Refund Process
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Exceptions
- Refunds must be requested within 30 days of delivery.
- Customized or personalized products are only eligible for a refund if they are defective or if there’s an error in the customization.
Contact Us
Have questions or need assistance? We’re here to help! Contact us at Support@hiketees.com for a quick response.
Thank you for choosing HIKETEES. We’re thrilled to be part of your outdoor adventures and will always strive to make your experience with us a positive one.